Shipping policy

JAS SNUS — www.jas-snus.co.za
Last updated: 15/07/2026

1. Where we deliver

We deliver throughout South Africa via our trusted courier partners. We do not currently ship internationally.

2. Dispatch and age verification

All orders are placed through a customer account, and orders are only released for dispatch once the account’s age verification is complete.

  • Verified accounts: orders are dispatched within 1–2 business days of payment.
  • Unverified accounts: your order is held until you log in to your account and complete the verification link sent in your order confirmation email. The dispatch timeline starts once verification clears. Orders not verified within 3 days are cancelled and refunded (see our Returns & Refunds Policy).

Orders placed after 2pm or on weekends and public holidays are processed the next business day.

3. Delivery timeframes

Estimated delivery times after dispatch:

  • Express delivery: 1–2 business days
  • Standard delivery: 3–5 business days

Available delivery options and pricing for your area are shown at checkout.

These are estimates, not guarantees. Delays can occur during peak periods or due to circumstances beyond our or the courier’s control. If your order has not arrived within the estimated window, contact us at info@jas-snus.co.za and we will follow up with the courier.

4. Delivery fees

Delivery fees are calculated and displayed at checkout before you pay. Orders over R750 qualify for free standard delivery.

5. Receiving your order

A signature may be required on delivery. Because our products are age-restricted, the courier may not leave parcels unattended. Please provide a delivery address where someone 18 or older can receive the parcel during business hours. Once the parcel is delivered to the address you provided, risk in the goods passes to you.

6. Incorrect addresses and failed deliveries

Please check your delivery address carefully at checkout. If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, redelivery will be at your cost, or the order will be refunded less the original delivery fee.

7. Damaged parcels

If your parcel arrives visibly damaged, note it with the courier if possible and contact us within 7 days with photos. Products damaged in transit are replaced at no cost to you, subject to the evidence requirements in our Returns & Refunds Policy.

8. Tracking

You will receive a tracking number by email once your order is dispatched. Track your parcel via the courier’s website or the link in your dispatch email.